How to build a strong knowledge handling process

There are several approaches to handle business knowledge effectively. One of our favorites is about removing barriers and silos. Anyone can potentially share specific business knowledge with others, not only based on the current job titles but based on real experience. This approach in combination with a strong knowledge handling process will result in the benefits listed on the why page, especially related to motivation, empowerment, and networking. Performing processes are supported by strong tools. Tools are divided into three main categories:

• Know how (wiki): this is the core tool where most of the knowledge is recorded and structured.
• Know when (white book): historical information is stored in a chronological order to understand consciously facts and situations.
• Coordination: the overall knowledge handling process is precisely and harmoniously working thanks to this coordination tool, which allows the process to run smoothly and as expected.

In case you will accept our recommendations about tools we will provide full support to them: technically and functionally. Our services to establish and maintain the knowledge handling processes are end to end, regardless of the tools you will decide to use.